Gartner Magic Quadrant for IT Service Management ToolsBMC Helix ITSM is a powerful, people-centric solution that exploits emerging technologies such as AI and machine learning. Bmc remedy reporting tutorial in Title/Summary. This documentation supports the 9.1 version of Remedy IT Service Management Suite.To view the latest version, select the version from the If you are new to the Remedy Smart Reporting product, the information in the following sections introduce you to product features and describes the interface including the reporting capabilities and the administering and configuration details for system administrators.Remedy Smart Reporting is an easy-to-use, web-based report writer for non-technical users. BMC Remedy User. When first starting to use BMC Remedy Smart Reporting, you will need to learn how to setup, login, and navigate the system. Introductory tutorials. A view is a metadata layer, between the data source and the report, which specifes the fields and logic required for users to build reports.Once a data source connection and view have been defined a user can create a report based on them. You can use the tool to reuse components such as source connections and views. If a customer calls customer service to report a service problem, such as Internet access or telephone problems, the customer service agent would open a Remedy ticket. Getting started . This set of tutorials walks you through the basics of content creation from Data Source through to Discussion Stream.The material in this section will provide you with information about some of the basic functionality available in the Report Builder. You will probably find that you don't personally use all the components listed below, but having a basic understanding of what they are will help you understand how everything slots together.This is a connection to a database that provides all the data to make up your report. Using Yellowfin technology as the platform, Remedy Smart Reporting offers drag-and-drop simplicity for formatting and data selection. This set of tutorials is designed to get you into the system, and ready to begin building content. Menu Free Demo. The following languages are supported:Explore the new features available with BMC Remedy Smart Reporting and understand how reporting works.Understand the new enhanced features available with BMC Remedy Smart Reporting.BMC Remedy Smart Reporting allows you to create multiple types of reports.This video provides a description of the different types of reports available.Performance based reports using pre-defined indicators allow you to review performance of the teams, and system among other criteria.This video provides an introduction to the out of the box KPI reports.When first learning to use BMC Remedy Smart Reporting it's a good idea to familiarise yourself with the core components available. A report is a combination of fields, formatting, and charts.A report can be used by many dashboard tabs and storyboards. Explore the tutorials below to learn how to create specific visualisations.When you've created sets of reports and charts you'll need to learn how to group and display these together through the use of the dashboard. © Copyright 1991 - 2018 BMC Software, Inc. © Copyright 1991 - 2018 BladeLogic, Inc.BMC Remedy Smart Reporting's content, users, settings, and security are all managed through the Administration area.

Developing . Expand on the creation basic explored in the previous section.Once you've started writing reports, you will need to learn how to add charts to enhance your report display. or leave annotations for specific time periods on a trend report.The main topics that cover the basic getting started: You can create rich data visualization, interactive charts, and cross-application reports.The following diagram shows some of the key features of Remedy Smart Reporting:BMC Remedy Smart Reporting supports the locales provided with BMC Remedy AR System, except Russian (RU) and Korean (KO). Collaboration options available with BMC Remedy Smart Reporting allow you to create discussions for reports, provide feedback as comments. Note: BMC Remedy ITSM version 9.1.00 is compatible with Service Pack 1 for version 1.3 of BMC Remedy with Smart IT. $helper.renderConfluenceMacro('{bmc-global-announcement:$space.key}') It does not support earlier versions of Smart IT. Bring key information to customers and support personnel, right where they need it. Live BMC Remedy Online Training 30 hours 100% Satisfaction Guaranteed Trusted Professionals Flexible Timings Real Time Projects BMC Remedy Certification Guidance Group Discounts BMC Remedy Training Videos 24* 7 Support .

In this topic (From version 9.1.03) Tasks allow you to collaborate with other users by requesting and completing items to be actioned. This set of tutorials is designed to get you into the system, and ready to begin building content.Once you've logged in for the first time and explored the basics you may wish to start building content. Orientation; Quick start; Key concepts; User goals and features; Use cases; Using . BMC Helix ITSM is industry-leading, next-gen service management that transforms the best-practice ITSM principles you’ve come to appreciate from Remedy to provide unprecedented ROI on your choice of cloud. The Remedy Action Request System, also know as Remedy or ARS, is a client-server trouble ticketing application produced by BMC and used by organizations to track internal problems and customer-reported issues.

Currently, BMC Remedy Smart Reporting does not provide support for other locales.